Return and Refund Policy

1. Introduction

Thank you for shopping with Michelle Samaras. I take great pride in my ceramics products, and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review the Return and Refund Policy below.

2. Return Eligibility

- Condition of Items: Items must be returned in their original condition, unused, and with all original packaging intact. For artworks, please ensure they are returned without any damage or alterations.

- Timeframe for Returns: Returns must be initiated within 7 days of receiving your order. To start the return process, please contact me at michelle@michellesamaras.com

3. Non-Returnable Items

The following items are not eligible for return:

- Custom or personalised items

- Sale or discounted items (unless defective)

- Items marked as non-returnable at the time of purchase

4. How to Return an Item

1. Contact Us: Email us at michelle@michellesamaras.com with your order number and the reason for the return. We will provide you with return instructions.

2. Package the Item: Securely package the item in its original packaging, including any accessories, manuals, and documentation.

3. Ship the Item: Send the item to the address provided. Please use a trackable shipping service and retain the receipt for proof of return.

5. Refund Process

- Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.

- Refund Issuance: If the return is approved, we will process your refund to the original payment method within 5 business days. Please note that shipping costs are non-refundable, and you will be responsible for return shipping fees unless the item is defective or incorrect.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact me immediately at michelle@michellesamaras.com with your order number and a description of the issue. I will arrange for a replacement or refund, including any return shipping costs.

8. Contact Us

For any questions or concerns regarding returns or refunds, please contact us at michelle@michellesamaras.com

9. Policy Changes

I may update this Return and Refund Policy from time to time. Changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated policy.